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Job summary

ACCOUNT MANAGER JOB DESCRIPTION:

• Actively work to build partnerships with schools, focused on value and retention.
• Serve as the point of contact between the client and MBS Direct.
• Assist schools with book adoption research and other tasks focused on the school’s booklist.
• Work with the school to ensure all tasks are completed in a timely fashion.
• Proactively work to solve problems before they occur. If they occur provide a timely resolution of problems with the school.
• Assist in creation of reports for schools and review with appropriate contacts.
• Maintain information dealing with school consignment items.
• Conduct partnership reviews with clients to discuss past results,current happenings, and future opportunities.
• Professionally represent MBS Direct in communications with partner publishers.
• Work effectively with clients in digital fields including but notlimited to:
• Inclusive Access Support
• VitalSource Manage
• Adoptions and Insights Portal
• Courseware adoptions
• eBook adoptions
• Student Information Systems
• Learning Management Systems
• Easy Access Support

SECONDARY RESPONSIBILITIES

Ability to Resolve Client Problems

• Research and develop solutions for clients regarding a number of situations
• Serve the client’s interests as well as MBS’ interests
• Review provider performance to identify and resolve problems

 Create and Execute Reports for Clients

• Create and run queries for schools as needed
• Maintain client-specific reporting
• Track and monitor reasons for back ordered items and digital delivery issues

Marketing and Sales Representative for MBS Direct

• Recommend specific titles to client schools
• Effectively use add-on sales to improve overall margin
• Aid in organizing and implementing marketing campaigns throughoutthe school

This position has the option to work from home.

QUALIFICATIONS:

Bachelor’s degree in business, accounting, or combination of degree or relevant work experience preferred

Ability to conduct themselves in a professional manner in front of client’s executives

Excellent writing and verbal communication skills

Interest in technology and modern teaching methods

Problem-solving ability (both as an individual contributor and teammember)

Ability to prioritize own activities and work on multiple assignments simultaneously

Possess a high level of attention to detail

Excellent attendance and punctuality record

Competency with word processing and spreadsheet applications, as well as general computer knowledge

QUANTITATIVE OBJECTIVES AND GOALS:

• Ancillary Services Usage by Clients
• SFA
• Registrar Links
• Course Director
• Direct Service Center
• Provision of email or marketing lists
• Assist in onboarding digital pilot programs
• Increase quantity of IA adoptions per client
• Assist transition of clients to use of AIP

“Equal Opportunity Employer/Veterans/Disabled”