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Account manager

Administrative

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  • Type: Hourly
  • A resume and cover letter are required

Job summary

PRIMARY RESPONSIBILTY:

  • Actively work to build partnerships with schools, focused on valueand retention.

  • Serve as the point of contact between the client and MBS Direct.

  • Assist schools with book adoption research and other tasks focusedon the school’s booklist.

  • Work with the school to ensure all tasks are completed in a timelyfashion.

  • Proactively work to solve problems before they occur. If they occur provide a timely resolution of problems with the school.

  • Assist in creation of reports for schools and review with appropriate contacts.

  • Maintain information dealing with school consignment items.

  • Conduct partnership reviews with clients to discuss past results, current happenings and future opportunities.

 

SECONDARY RESPONSIBILITIES

Ability to Resolve Client Problems

       Research and develop solutionsfor clients regarding a number of situations

       Serve the client’s interests as well as MBS’ interests

       Review provider performance toidentify and resolve problems

 

 Create and Execute Reports for Clients

       Create and run queries for schools as needed

       Maintain client-specific reporting

       Track and monitor reasons for back ordered items

 

 Marketing and Sales Representative for MBS Direct

       Recommend specific titles to client schools

       Effectively use add-on sales to improve overall margin

       Aid in organizing and implementing marketing campaigns throughout the school

THIS POSITION WOULD BE A REMOTE / WORK FROM HOME OPPORTUNITY.

 

QUALIFICATIONS:

Bachelors degree in business, accounting, or combination of degree or 2+ years of customer service experience

Ability to conduct themselves in a professional manner in front of client’s executives

Excellent writing and verbal communication skills

Problem-solving ability (both as an individual contributor and teammember)

Ability to prioritize own activities and work on multiple assignments simultaneously

Possess a high level of attention to detail

Excellent attendance and punctuality record

Competency with word processing and spreadsheet applications, as well as general computer knowledge

Limited overnight to multiple overnight travel

 

QUANTITATIVE OBJECTIVES AND GOALS:

Ancillary Services Usage by Clients

  • SFA

  • Registrar Links

  • Course Director

  • Direct Service Center

  • Provision of email or marketing lists

     

    Digital Support

  • eBook adoption

  • Direct Digital Platform

     

    Retention

  • Volume increase/decrease

  • Lost accounts

  • Backorder percentages

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    Equal Opportunity Employer Veterans/Disabled