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Internet customer service

Call Center

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  • Type: Hourly

Job summary

Textbooks.com is an online textbook retailer, comprised of sales from new, used, and digital textbooks. The majority of the tools used for this position are internet-based and require experience with online shopping and third-party tools to track and monitor shipments. Permanent positions in the Customer Service department are available and will include the following responsibilities:  

  • Answering inbound calls for a variety of customer service and informational requests
  • Responding to the same types of inquiries via email
  • Buyback and return paperwork processing
  • Data entry
  • Other duties as assigned by management

Positions available for both full-time and part-time.

Required Skills:

  • Familiarity with eCommerce and the internet is required.
  • Previous customer service experience is required
  • Ability to multi-task and follow through with a variety of duties
  • Positive attitude and demeanor toward customers and coworkers
  • Excellent written and oral communication skills required

Equal Opportnity Employer Veterans / Disabled