Internet customer service
- Type: Hourly
Textbooks.com is an online textbook retailer, comprised of sales from new, used, and digital textbooks. The majority of the tools used for this position are internet-based and require experience with online shopping and third-party tools to track and monitor shipments. Permanent positions in the Customer Service department are available and will include the following responsibilities:
- Answering inbound calls for a variety of customer service and informational requests
- Responding to the same types of inquiries via email
- Buyback and return paperwork processing
- Data entry
- Other duties as assigned by management
Positions available for both full-time and part-time.
- Familiarity with eCommerce and the internet is required.
- Previous customer service experience is required
- Ability to multi-task and follow through with a variety of duties
- Positive attitude and demeanor toward customers and coworkers
- Excellent written and oral communication skills required
Equal Opportnity Employer Veterans / Disabled